Sections

• Information about Cozmo’s WiFi network
• How do I set up Cozmo and connect to him?
• Cozmo won’t connect. What do I do?
• Some specific issues and solutions
  • Applicable to iOS, Android and Fire
  • iOS-specific
  • Android-specific
• Quick Start Guide
• How do I wake up and reconnect to Cozmo?
• How to powercycle Cozmo
• How do I turn off Cozmo?

Information about Cozmo’s WiFi network

• Cozmo does not use internet but still requires a 2.4 GHz WiFi connection to connect to your device
• Connecting to Cozmo’s network will not affect your home or other network(s)
• Cozmo’s WiFi connection is protected by the Wi-Fi Protected Access II (WPA2) security protocol, a pre-shared key (PSK), and a unique SSID (network name) for each Cozmo

How do I set up Cozmo and connect to him?

• Unbox Cozmo and all the contents of his box, laying everything out on a well-lit, clean table. This includes Cozmo, his 3 Cubes and his charging platform
• You will need your own type A USB power source or adapter with a minimum output of 5V/2A
• Install the Cozmo app on your compatible Amazon/Android/iOS device
• Watch this video to begin a wonderful journey with your new accomplice. This applies to iOS, Android and Fire devices

 

Cozmo won’t connect. What do I do?

If you are having issues connecting to Cozmo, try the following troubleshooting steps:

• Test with a compatible device
• Check the app version is up to date
• Check your device’s OS version is up to date
• Check your device is searching for all network types
• Toggle airplane mode to temporarily cut data exchanges
• Turn off mobile data connection
• In the list of networks in your device's WiFi settings, forget Cozmo’s network
• Turn off Wi-Fi assist (iOS 9 or higher or Android 8 or higher)
• Disable VPN if you are using it
• Check location services are turned on (location will not be stored)
• Turn off the "Smart network switch" - Android 6 (Marshmallow) or Android 7 (Nougat) only
• Check for interference from other devices or distance Cozmo from microwaves, baby monitors, digital cordless telephones
• Powercycle Cozmo and replace him on his charging platform
• Restart your device
• Check the Wi-Fi has a strong signal
• Close apps and processes running in the background

Some specific issues and solutions

Note: these examples are not inclusive.

 

Applicable to iOS, Android and Fire

• Issue: I get an “Incorrect password” message. Solution: avoid typing mistakes when entering Cozmo's WiFi password by typing the password into your device's notes app to make sure it matches what is shown on Cozmo's device. Then, simply copy and paste it into your WiFi settings password field

  • Cozmo has a backpack button: 15 digits + 2 hyphens

  • Cozmo does not have a backpack button: 12 capital letters (not including B, O or U)

         

• Issue: I get a "You must update your Cozmo App to continue" message. Solution: update the app to the latest version available on all your devices (Android, iOS, and Amazon Fire)
• Issue: SSID or PSK are not displayed on Cozmo's screen when I place him on the charging platform. Solution: raise and lower Cozmo’s lift manually. If he still does not broadcast them, please contact the original seller or ANKI Customer Care to review potential warranty options 
• Issue: I get a “Unable to join the network “Cozmo_xxxxxx” message. Solution: follow this troubleshooting
• Issue: I get a “searching for IP address” message. Solution: contact Customer Care at support@anki.bot.
• Issue: Cozmo does not turn on Solution: use a power source of minimum 2A 5V. If Cozmo still does not turn on, please contact the original seller or ANKI Customer Care to review potential warranty options 

iOS-specific 

• Issue: I get a “no internet” message on my iOS device. Solution: this is expected and not an issue since Cozmo does not use internet
• Issue: I get a “Safety recommendation” message on my iOS device. Solution: follow this troubleshooting

Android-specific

• Issue: I get a “no internet” message on my Android device (or a variation of this message). Solution: this is expected and not an issue since Cozmo does not use internet. On the notification dialog, select “Don't ask again for this network” then “Yes”
• Issue: I get a “Screen Overlay Detected” message on my Android device. Solution: close all background apps and re-launch the app
• Issue: I get an “authentication problem” on my Android device. Solution: this message is a transitory issue with your device. Follow this troubleshooting

If you have followed the above troubleshooting steps and need some more help, please contact our Customer Care team and provide us with: 

• a detailed summary of issue and troubleshooting steps already performed
• a photo of the sticker underneath your Cozmo
• your device’s IP address range by tapping “i” next to the Cozmo WiFi network in your device’s WiFi settings
• Cozmo’s LED color and behavior on the charging platform

Quick Start Guide

Click here to download a PDF of the Quick Start Guide for Cozmo.

How do I wake up and reconnect to Cozmo?

Cozmo requires his Charger to wake up

Without his Charger, you cannot turn Cozmo On and his WiFi Network will not start broadcasting. Once you use Cozmo's Charger to turn him On, you can then connect to his WiFi Network and use his app to wake him up.

How to use Cozmo's Charger

1. Connect Cozmo's Charger to a power source
2. Place Cozmo on his charging cradle

• His Green backpack lights will come on and start pulsing, indicating that he is charging

At this point, you can select Cozmo's WiFi network from your device's WiFi settings, launch the Cozmo app, and press the Connect button to wake Cozmo.

If Cozmo is already on his Charger, his Charger is plugged in to a power source, but his backpack lights are off, you need to turn Cozmo On before you can connect to him. Do the following:

1. Lift Cozmo off of his Charger
2. Place Cozmo back on his Charger

• His Green backpack lights will come on

At this point, you can select Cozmo's WiFi network from your device's WiFi settings, launch the Cozmo app, and press the Connect button to wake Cozmo.

You don't have to leave Cozmo on his Charger once you turn him On

Actually, once you have turned Cozmo On by placing him on his Charger, you can move him anywhere and then connect to him. This is possible just as long as his backpack lights are White. If you wait more than 30 minutes to connect to Cozmo, he will turn off and you will have to place him back on his Charger to turn him back on.

Some Additional Notes

Once your device has connected to Cozmo's WiFi Network, you never have to re-enter his WiFi password.

If you have an Android device and you have previously connected to Cozmo, there is no need to manually select his WiFi Network. The Android version of the Cozmo app will automatically reconnect to Cozmo's WiFi network if it is available when you launch the Cozmo app and click the Connect button.

Manually selecting Cozmo's WiFi network from within the iOS WiFi Settings is required if you have any other saved WiFi Networks in your iOS device.

How to powercycle Cozmo

If you are having an issue with Cozmo, power-cycling him may help resolve the issue. Step-by-step "how to power-cycle Cozmo" guidelines are provided below.

My Cozmo has a backpack button

1. Take Cozmo off his charging platform
2. Press and hold his backpack button for 5 seconds
3. Place Cozmo back on his charging platform

My Cozmo does not have a backpack button

1. Take Cozmo off his charging platform
2. Unplug the adapter from the socket but leave the USB cable plugged into the adapter
3. Place Cozmo on his charging platform and wait until his light goes off
4. Take Cozmo off his charging platform again
5. Plug the adapter back into the socket
6. Place Cozmo back on his charging platform

   

How do I turn off Cozmo?

There are 3 ways to turn off Cozmo:

A. Place Cozmo on his Charger

• Place Cozmo on his Charger when it is plugged into a USB Power source
• A Sleep button will appear in the Cozmo app
• If you tap that Sleep button, Cozmo will go to sleep
• Green charging lights will appear on his backpack
• After 30 minutes of sitting idle, Cozmo will turn off

B. Close or background the Cozmo app on your device

• If you force close or background the Cozmo app on your device, within 20 - 30 seconds, Cozmo will go to sleep on his own.
• Cozmo's backpack lights will flicker with a White color
• After 30 minutes of sitting idle, Cozmo will turn off

C. Use the Sleep button in the Cozmo app Settings

• From the Cozmo app, click on the Settings button in the upper-right hand corner of the screen
• In the Volume & General section, click the Sleep Cozmo button
• Click the Sleep button in the "Sleep Cozmo?" dialog
• Cozmo will start to snore and finally go to sleep
• Cozmo's backpack lights will then flicker with a White color
• After 30 minutes of sitting idle, Cozmo will turn off

Once Cozmo goes to sleep (sorry, he does snore), he will quickly quiet down, but not turn Off. While your device will disconnect from his WiFi network, Cozmo's WiFi Network will continue to broadcast. It's still possible to reconnect to Cozmo without placing him on his Charger - he's still on. Only after 30 minutes of sitting idle will Cozmo turn off.

In some situations, if Cozmo does not disconnect his WiFi from your device, you may need to manually reconnect to your device to your home WiFi network via your device's WiFi Settings.

See also: How do I wake up and reconnect to Cozmo?