How to erase, restore or reset Cozmo

Your Cozmo stores progress and game data on himself and creates a safe - encrypted - backup on the Cozmo app. This data can either be erased or used to restore a Cozmo. This article will describe the different situations where you may wish to perform either of those functions. Please also consider our Privacy article if you want to find out more about what Cozmo stores.

Note: If Education Mode is activated, there is no progress from a specific robot, nothing is stored in the robot, everything is stored in the app only.

OVERVIEW

Erase Cozmo: Erases all data/progress from your Cozmo and the app. Erased data cannot be restored
Restore Cozmo: Restore your Cozmo with the data from a previous backup

HOW TO ERASE COZMO

If you want to start your Cozmo experience from scratch you can simply erase your Cozmo to delete all the data. The erased data and progress from Cozmo himself and the Cozmo app backup cannot be restored. Please also consider our Privacy article if you want to find out more about what Cozmo stores.

To erase your Cozmo please follow these steps:

Connect to your Cozmo
Press on the “Settings” icon in your Cozmo app
Press and hold the “Erase Cozmo” button
Confirm that you want to erase Cozmo
All data / progress from Cozmo and the app (including onboarding) will be erased
The next time you start your Cozmo he will behave like a new Cozmo

HOW TO RESTORE COZMO

Each time you play with Cozmo his data will be backed up in the Cozmo App. If you had to replace a Cozmo you can use the backup data from your Cozmo App to restore any previous game data, based on the most advance Cozmo that had been connected to the app.

Please be advised that restoring Cozmo will overwrite your current data with the data from the backup.

The restored data includes the Cozmo on-boarding, any unlocked games or behaviours. The restored data EXCLUDES your Code Lab projects (you should always save them if possible)

To restore your Cozmo please follow these steps:

Connect to your Cozmo
Press on the “Settings” icon in the Cozmo app
Scroll to the “About” section
Press the “Support” button
Select “Restore Cozmo” and keep holding the “Restore” button until it completely turns orange
Once you’ve held the “Restore” button long enough the Restore process will start
Once finished, Cozmo will automatically go to sleep
Once Cozmo has turned off completely you can reconnect to him

Important: Once you delete your Cozmo app you will no longer be able to restore your Cozmo.

HOW TO RESET COZMO TO FACTORY FIRMWARE

If an ANKI Brand Ambassador asks you to reset Cozmo to factory firmware or to firmware-cycle Cozmo, please follow the steps below.

My Cozmo has a backpack button

Cozmo should not be connected to the app
Place Cozmo on his charging platform (plugged into a power source)
Press and hold his backpack button and raise his lift 3 times at the same time
Leave Cozmo on his charging platform until his screen and backpack light go off
Take Cozmo off his charging platform (his light remains off when in this state) and then put him back on the charging platform
Connect to Cozmo on the latest app version to update his firmware to the latest version
You have now performed a "firmware-cycle"

My Cozmo does not have a backpack button

Disconnect your device from Cozmo’s WiFi network
Place Cozmo on his charging platform (plugged into a power source)
Raise and lower Cozmo’s Lift so that his WiFi Network Name (SSID) and Password (PSK) appear on his screen
Move Cozmo’s head down and up once to display the detailed info screen (be careful to not move the lift because that will turn off the screen and you’ll have to start all over again)
Move Cozmo’s head down and up a second time to display the hidden menu
Using the track on the right (Cozmo’s left side), roll it backwards until the ‘>’ points to Factory Reset
Raise and lower his lift to select Factory Reset
Take Cozmo off his charging platform (his light will be off when in this state) and then put him back on the charging platform
Connect to Cozmo on the latest app version to update his firmware to the latest version
You have now performed a "firmware-cycle"

Some notes about resetting Cozmo to factory firmware

You cannot play with Cozmo when he is in factory firmware. You must upgrade it by connecting to him in the latest version of the app
After you perform the reset and before connecting to Cozmo, it is normal that his light goes off if you remove him from the charging platform
Gameplay progress stored in Cozmo is not lost by resetting Cozmo
To erase any gameplay progress in Cozmo, please see this FAQ
A reset may help resolve transitory software issues
It will not resolve any hardware issues
A reset does not change Cozmo’s WiFi Network Name (SSID) or Password (PSK)