Activate and Manage Your ANKI Account

When you sign up for an account with ANKI using one of our apps, you are prompted to activate your account by verifying your account via email. This activation process is a requirement and helps to protect your privacy and security.

If you have a new Vector, create your account at https://stratus.anki.bot before you turn Vector on for the first time. If Vector is turned on first, Vector's activation can take up to 24 hours. Use the same email and password in Stratus and in the Vector app.

Completing Account Activation: Vector Robot App

• When you sign up for a new account, you will be sent an email with the subject "Activate Your Digital Dream Labs Account!"
• You should receive this email within 2-3 minutes (it is usually immediate).
• You must open this email in your email client or web browser and click the "Activate Account" button.
• If you do not activate your account, you may not have access to all Vector robot features.
• All accounts not activated within 15 days of creation will be deleted.

If You Do Not Receive An Account Activation Email:

1. Verify that your email address was typed correctly (you will see your email address on the error screen in the Vector Robot app).
   1. If your email is correctly displayed on the screen:
      1. Check any mailbox folders that you may have missed: Spam, Junk, Promotions, etc.
      2. If you cannot locate the email, please wait for 2 minutes, then click "Resend Email."
      3. If you still do not receive the Activation Email, please Contact Us at support@anki.bot.
   2. If your email is not correct on the screen:
      1. Click "Log Out."
      2. Navigate back to the Log In screen.
      3. Make a new account with the corrected email address. There is no need to take any action with the account that contains the incorrect email address; it will be deleted after 15 days of being inactive.

Updating your Vector account

Learn below how to create a Vector account, how to update the email address or username, how to reset your password, how to delete your account and how to associate Vector with a different account.  Note: you must be 18+ to have a Vector account.

Creating an account

If you have a new Vector, read the note at the top of this page before you start.

1. Note: if you already have an account, you can skip this section
2. Create an account in the Vector app
3. Follow the "sign up" flow:
   1. Enter your Date of Birth in month-date-year format and tap "continue"
   2. Enter your email address and tap "continue"
   3. Create a password
   4. Opt in our out of anonymized usage data collection and tap "continue"
   5. Opt in or out of Marketing emails and tap "sign up"
   6. Check your inbox for the activation email and click “Activate Account”
      1. Check your Spam folder if you can’t see it or resend the email from the Vector app
      2. Note if you resend the activation email, you need to click the link from the newest email

Email address requirements

• Min. 5 characters
• Max. 100 characters
• Must contain an @ symbol
• Must follow the format x@x.x where x is one or more ASCII characters (characters 0-127) 

Username requirements

• Max. 100 characters

Logging into the Vector app

• If you created a new account via the Vector app, use your email address to log in
• If you are using an existing account, created for OVERDRIVE, log in with your existing Username, not your email address

Updating account details

1. Account management via the app is currently not available 
2. To update your email address, please email us: support@anki.bot.
3. To update your Username, please email us: support@anki.bot.

Resetting your password

1. In the Vector app, tap the "settings" cog
2. Tap "Account Management"
3. Tap "Change Password" to reset your password
4. You will receive a recovery email
5. Click the link to enter your new password

Password requirements

• Min. 8 characters
• Max. 32 characters
• Must be composed of ASCII characters (characters 0-127)
• Must have an upper case letter
• Must have a lower case letter
• Must have a number
• UTF-8 characters not accepted
• Emojis not accepted

Deleting your account

• If you wish to delete your account, please email us: support@anki.bot.
• Self-deletion via the app is currently not available 

Linking Vector to a different account

• Vector can only have 1 owner
• You may log in to multiple devices using the same account but you can only connect to Vector if the app on 1 device is foregrounded. See this FAQ for more info
• If you want to create a new account for Vector, you will firstly need to Erase User Data on Vector